A trade show exhibit manufacturer was looking to create raving fan service for its clients. They were looking for help from OCI Development Practice to improve customer service, project management, conflict resolution, communications and time management. OCI Development Practice worked with the organization to efficiently discover and validate the real barriers that impeded both short-term and long-term service successes. OCI Development Practice created a program that was based on specific competencies. The program was implemented within a strong framework of management practices that included communicating clear and realistic expectations, coaching a repeatable process and providing regular performance feedback and recognition. As a result the organization is experiencing improved customer service for its customers.
